Outcomes

Implementing a game-based learning experience for service quality training, with a strong emphasis on double-checking work, significantly transformed the training process. This approach not only made the training more fun but also reinforced the importance of accuracy and attention to detail. 

Practical Application: Learners applied their knowledge effectively in real-life service quality scenarios.

Higher Retention Rates: The interactive and game-based approach led to better retention of service quality standards and practices.

Positive Learner Experience: Received enthusiastic feedback from learners, praising the engaging and unique learning experience.