Outcomes

The card game mechanic significantly boosted engagement & participation among agents in the E-Learning, enhanced their knowledge retention, improved assessment scores, & increased motivation through the use of game mechanics like points combined with informational videos, leading to a more effective & enjoyable learning experience.  

Increased Engagement: Agents found the card game format highly engaging, which led to increased participation & interest in the E-Learning.

Enhanced Knowledge Retention: The interactive nature of the card game helped agents retain information more effectively compared to traditional methods.

Improved Assessment Performance: Agents showed significant improvement in their assessment scores, demonstrating a better understanding of the material.

Increased Motivation: The use of game mechanics such as points motivated learners to perform better & stay engaged throughout the E-Learning course.