Outcomes

By centralizing organizational knowledge through SharePoint pages and integrating Power Automate AI Agents, we streamlined access to critical information and enabled real-time support across teams. The AI-driven companion provided contextual guidance and automated responses, reducing manual search time and improving task efficiency.

Improved Knowledge Accessibility: Learning & Development team members accessed policies, procedures & product details instantly with the assistance of the AI companion.

Consistent Information Delivery: SharePoint ensured version control & content accuracy, minimizing information search time.

Enhanced Support Experience: Automated responses resolved common queries quickly, reducing dependency on live support channels & meetings.

Positive Stakeholder Response: Learning & Development team members  reported higher satisfaction with the new system, citing ease of use & overall improved productivity.